Getting to Know Your Client: The Effective Interview 2008 Recorded July 23, 2008 (includes Handout) (1 hour MCLE credit) Free to RUTTERPASS Holders or get instant delivery for only $40 Focus One of the most critical elements of a successful law practice is the attorney-client interview. This program teaches you essential skills you need to become an effective listener and problem-solver. Using a more humanistic legal approach, you will learn how to better understand and interact with your client. Client-centered approach; active vs. passive listening; inhibitors; facilitators; stages of an interview; verbal and nonverbal communicators; collecting information; developing the helping relationship; essential interpersonal skills; keeping the client satisfied. Panelist Dr. Cynthia Greer Bailey -- Mediator and Consultant